WhatsApp Business Malaysia is a new app that is designed for businesses of all sizes. This app provides a number of features that can help businesses communicate with their customers more effectively. In this blog post, we will discuss the features of WhatsApp Business and how they can benefit your business. We will also provide instructions on how to set up and use this app. So, if you are interested in learning more about WhatsApp Business Malaysia, keep reading!
Business Profile
WhatsApp Business is a messaging app designed for small businesses. One of the first things you will notice about WhatsApp Business is that it allows you to create a business profile. This business profile includes your business name, business category, and business description. You can also add your business address, website, and email address to your business profile. Creating a business profile on WhatsApp Business is a great way to let your customers know who you are and what you do. It is also a great way to connect with your customers and provide them with customer support.
Quick Replies
Quick replies are a new feature in WhatsApp Business that allows you to quickly reply to common messages. By creating a business profile and setting up quick replies, you can save time by responding to frequently asked questions with just a few taps. quick replies can be customized for each business, so you can create responses that are relevant to your business. To set up quick replies, open the WhatsApp Business app and go to the Settings tab. Then, tap Quick Replies and type in your response. You can create up to 20 quick replies, and they will be available to use whenever you need them. Quick replies are a great way to save time and provide better customer service, so be sure to take advantage of this handy new feature.
Automatic Greeting Message
WhatsApp Business is constantly introducing new features to help business owners better communicate with their customers. The latest addition is the automatic greeting message. This feature allows you to send a pre-written message to customers when they first contact you. This is a great way to personalize the customer experience and make sure that they know they are dealing with a business. You can customize the greeting message to include your business name, address, and contact information. This will help ensure that customers have all the information they need to get in touch with you. The automatic greeting message is a valuable new tool for business owners who want to improve their customer service.
Automatic Away Message
Another new feature in WhatsApp Business is the automatic away message. This feature allows businesses to send a pre-written message to customers when they are unavailable. This is a great way to let customers know that you are busy and will get back to them as soon as possible. It also helps to reduce the number of missed calls and messages. To set up an away message, simply go to the Settings tab and select the Away Message option. From there, you can create a custom message that will be sent automatically when you are unavailable. The WhatsApp Business app is a valuable tool for businesses of all sizes. With the addition of the automatic away message, it is now even easier to stay in touch with customers.
Contacts Labels
As a business owner, you know that not all of your contacts are equal. Some customers are loyal and engaged, while others are less active or only interested in a one-time purchase. WhatsApp Business lets you label your contacts, so you can easily keep track of who’s who. For example, you can create a label for VIP customers and add them to a special group. This way, you can quickly see who your most valuable customers are and make sure they’re getting the best possible service. You can also use labels to keep track of potential leads or customers who need a follow-up call. By keeping your contacts organized with labels, you can save time and ensure that your most important customers always feel valued.
Message Statistics
One of the most useful features in WhatsApp Business is message statistics. This feature allows you to see how many messages you’ve sent, how many have been delivered, and how many have been read. Message statistics can be accessed from the Settings tab. To see your message statistics, simply tap on the Messages option and then select the Statistics tab. From there, you can see a breakdown of your message activity. This is a valuable tool for businesses who want to track their customer engagement. By understanding which messages are being read and which are being ignored, you can make adjustments to your marketing strategy.
Catalogs
WhatsApp Business also offers a catalog feature. This is a great way to showcase your products and services. With catalogs, you can include up to 500 different items. Each item can include a photo, description, and price. Catalogs are a great way to increase sales and boost customer engagement. To create a catalog, simply go to the Settings tab and select the Catalog option. From there, you can add your products and services. Once your catalog is complete, you can share it with customers via WhatsApp. This is a great way to promote your business and increase brand awareness.
Interactive Business Message Templates
WhatsApp Business offers a variety of interactive message templates. These templates allow businesses to send automated messages to customers. For example, you can use a template to send a welcome message or confirm an appointment. With interactive message templates, you can save time by automate repetitive tasks. To access the message templates, simply go to the Settings tab and select the Message Templates option. From there, you can choose from a variety of templates.
WhatsApp Payments
In addition to the features mentioned above, WhatsApp Business also offers WhatsApp Payments. This is a quick and easy way to send money to friends and family. With WhatsApp Payments, you can use your credit or debit card to send money. To set up WhatsApp Payments, simply go to the Settings tab and select the Payment option. From there, you can add your credit or debit card and start sending money. WhatsApp Payments is a great way to make life easier for your customers. By offering this payment method, you can save them time and hassle.
Conclusion
Overall, WhatsApp Business is a great tool for businesses of all sizes. With the addition of the automatic away message, labels, message statistics, catalogs, and interactive message templates, businesses now have a variety of ways to improve customer engagement. In addition, the introduction of WhatsApp Payments makes it easier than ever to send money to friends and family. If you’re looking for a way to improve your business, WhatsApp Business is definitely worth considering.
